SamFM offers a wide range of functionalities to manage every aspect of maintenance. Thanks to its many settings possibilities, SamFM is a fully customizable and scalable solution. It meets a wide range of needs from the simplest to the most sophisticated in a multi site environment. SamFM adapts throughout time to the technical management organization. Data managementSamFM data structure is based on both technical and geographical data. Thus, the relational data base creates links between descriptions of technical data and their geographical location, providing a more accurate way to handle interventions from both technical and geographical points of view. Work order management In order to reduce the overall costs of maintenance, any maintenance manager targets a decrease of corrective maintenance and an increase of preventive maintenance.
SamFM offers a complete range of functionalities to perfectly monitor every aspect of maintenance and to you provide with a helpful activity dashboard. SamFM is both a management and a decision-making tool. From any desktop connected to the Internet, SamFM allows you to:
- Access to operations – a high number of customizable and recordable filters make researches really easy,
- Complete reports integrating comments, supplies and counter readings,
- Supervise technicians’ reports and modify them if necessary,
- Make grouped reports and supervisions,
- Create new work orders.
In order to involve subcontractors or equipment suppliers under contracts, SamFM offers the « CR WEB » module. They are granted a limited access to their own operations and to all related information.
In addition, emails can be sent to operators or subcontractors at every step of an operation. Preventive MaintenanceThe emphasis is put on the simplicity and the efficiency of setting and planning preventive program.
- A preventive program is set on the equipment type: all equipments of the same type get the generic program of the equipment type; for specific equipments, a special program can be defined,
- Customization is possible for each equipment: seasonality, merge/clear, adjustment of service time according to the number of hours actually worked,
- The automatic planning allows you to define various planning strategies and to take into account resources potential to reschedule the planning,
- Preventive program can be created on premises (room, building or site),
- Planning movements can be limited (for instance to respect the preventive regulation),
- The equipment status can be identified (eg., is it active/inactive ?).
WorkflowThrough the workflow process, the manager determines the steps and approvals required before the treatment of specific requests (eg.: mandatory approval, transfers, appointments, prior estimate request…) Estimate ManagementAn estimate can be associated to an operation in order to gather all requested information. The quotation parameters are set-up beforehand and linked to a predefined price list. The estimate can then be submitted for approval.. Combined interventions and work routesCombined interventions and work route management optimize corrective and preventive maintenance:
- Every associated operation and every operator needed to carry out an intervention can be determined,
- Automatic grouping of several operations to be made in the same building during a round enables the organization of work routes upon a theme (regulation inspection, quality control…) or upon geographical criteria.
Management of service time With the criticality concept, Site Alpha offers the ability to customize service time on 3 levels: acknowledgement deadline, beginning of intervention deadline, end of intervention deadline.
SamFM therefore guarantees an appropriate follow-up of sensitive equipment or room follow-up and certifies that Service Level Agreements (SLA) are observed. Work order planning and management of resourcesSamFM offers a optimized and ergonomic work order planning. This dynamic planning allows you to:
- view at a glance all interventions planned or performed,
- reschedule work orders using a simple « drag n’ drop» action,
- take into account the potential working hours according to the availability of maintenance staff (on-call period, vacations, public holidays…).
Management of quality and PerformanceSamFM gives you key information about the maintenance activity of your buildings thanks to performance indicators and activity reports. Performance indicatorsSamFM automatically creates and memorizes indicators related to the maintenance activity. In real time, these accurate and complete indicators give you feedbacks on the maintenance activity and give you key information to improve your technical building management. Activity reportsSamFM integrates a powerful and dynamic report form generator. With its design tool, you easily set up your own report structures using « drag’n drop » actions. In a few clicks, you edit your activity synthesis and share it easily. Stock managementAn efficient stock management plays an important part in the work order management efficiency. Indeed, it gives operators all the available means to carry out properly their interventions.
It includes:
- A multi-store,
- A concept of interchangeable articles,
- Suppliers’ catalogues,
- Restocking assistance,
- A link with order management (receiving and shipping orders).
Moreover, the operator can mention in his report all supplies used during an operation: stocks will therefore be updated automatically. Budgets and contracts managementIn order to get a relevant analysis of the activity, technical interventions can be associated to a Contract or a Project. Financial follow-up is thus made easier and can be compared to the budget estimates previously defined.
In addition, SamFM offers a definition by budget lines as well as a follow-up on their commitments. Orders and bills are drawn up directly from the software. Those features are subject to various process controls in order to adapt to the budget organization. | |
